Around the world, professional customer service companies use a dedicated product class called “call center” or “call handling center”.
Unlike conventional PBXs used as solutions for introducing a phone network in the office, a call center not only provides communications for your office but also serves as a professional customer management tool.
After deploying a call center from IPtel, you can:
IVR recorded by a professional broadcaster will help speed up the process of call handling.
This is a tool used to control the quality of customer service. Record all conversations and listen to them in a user-friendly web interface.
The system of call monitoring and accounting. All sorts of reports for efficient solutions. KPIs by employees.
Reduce the number of missed calls and save on calls. Don’t lose potential customers.
Use one PBX for all your branches, regardless of their location.
Communication with your company becomes simpler for your customers, while staff members spend less time on call handling.
Hold group discussions, meetings, or negotiations. Arrange conferences via a user-friendly interface.
Integrations with business apps: CRM Bitrix 24, AmoCRM, 1C... Make more sales. Boost customer loyalty.
VoIP providers’ tariffs on international calls are considerably cheaper. We will help select a carrier that will suit you best.
Use dedicated GSM gateways and call distribution rules to significantly reduce expenses on mobile communications.
You can listen to the conversations of your employees online and give them prompts that are inaudible to customers.
Built-in CRM helps in maintaining a customer database. Convenient search, filtering and detailed information on every customer.
Buying a call center today means introducing efficient and quality communication in your company, which will not only optimize incoming, outgoing, and internal calls but will also prevent missing incoming calls from potential customers or business partners, leading to higher profits for the company and improved customer loyalty. For those business people who are still wondering how to improve operating efficiency, the quality of communication services, we recommend ordering a call center.
It’s for a good reason that today, IPtel is known as one of the leading companies in the field of installation of office PBXs, call centers, VoIP. We are the one indispensable assistant for your business that helps every customer fix internal communication-related business issues, hence improving the quality of customer relations. In our work, we use only state-of-the-art technologies from acknowledged global equipment manufacturers, as well as professional works fulfilled by our specialists. These are the parameters that influence the final cost of the call center, which brings tons of perks in the operation of any company:
This is why you should not think about call center price, as along with call center installation, you get fully automated communication, higher customer loyalty and more profits from your business.
As mentioned, the call center equipment may differ depending on the tasks of the business owner, as the cost of hardware and software components depends on the equipment manufacturer. However, once you install a call center, you get call queue distribution, even call handling, the ability to configure music or voice message during the waiting time, park calls, hold phone conferences, forward or intercept calls, flexible call routing, integration with CRM systems, as well as full analytics.
Make an efficient decision concerning your phone communication with your customers – order a call center from IPtel.
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