Analytics, Statistics, Call Recording
Analytics, Statistics, Call Recording
A call center is a relatively complex system that requires an accounting and control system for efficient operation.
We offer our customers various options to implement analytics, statistics and accounting for the call handling center.
We pick up the statistics system that best fits your business. If the standard system of call center analytics is missing some reports that are important for your company, we can improve the existing functionality.
Asternic call center stats
Asternic call center stats offers free and commercial versions. A free version includes only the first 8 reports from the following list:
- Answered and unanswered calls by service level
- Answered calls by operator
- Answered and unanswered calls by the queue
- Answered and unanswered calls by disconnect cause (who hung up)
- Call distribution by days
- Call distribution by hours
- Call distribution by days of the week
- CSV, CDR export
- Answered and unanswered calls by service level
- Answered calls by operator
- Answered and unanswered calls by the queue
- Answered and unanswered calls by disconnect cause (who hung up)
- Answered calls by call duration
- A detailed report on answered and unanswered calls
- Report on forwarded calls
- Call distribution by sequence
- Monthly call distribution
- Weekly call distribution
- Call distribution by days
- Call distribution by hours
- Call distribution by days of the week
- Report on operator availability
- Report on pauses for each operator
- Detailed statistics of operator’s pauses
- Call distribution by a specific operator
- A detailed report on operator’s performance
- CSV, CDR export
- Real-time performance statistics
- Statistics on operator online performance
- Listening, supervisor training
- Listening to conversations
- User sign-in and authentication
- Report generator
- Real-time notification
- Scheduled email reporting
- Report on trunks
Call distribution, reports on operators
Real-time reports, settings
Hello Asterisk
Hello Asterisk offers the following reports:
- Operator’s time spent in the queue
- Answered and unanswered calls in the queue
- Operators’ pauses in the queues
- Report on the level of service
- Received calls by operator
- The number of calls by operators
- Call distribution by days of the month
- Call distribution by days of the week
- Call distribution by hours of the day
- Average call and pause duration
- The number of answered and lost calls
- Disconnect cause statistics
- Answered and unanswered calls by days of the week
FreePBX Reports
The FreePBX system allows listening to call recordings in a convenient web interface. FreePBX lets you view the information on:
- Call time and duration
- Sorting by answered and unanswered calls
- Display of information on the call for a specific operator
- Call sorting by the dialed number and the queue to which the call was assigned
- Aggregated report on calls
- Downloadable conversation recording
- Displaying calls by duration
Category:BenefitsNon-categorized
