Features

  • Building a stable and fault-tolerant telephony system based on the cluster, characterized by high availability.
  • Even distribution of incoming phone calls among line departments and company focus areas.
  • Creating and implementing a single dial plan to simplify matters between employees and reduce operational expenses.
  • Maintaining a communication channel and ultimately precise setting of routing required for quality VIP customer service.
  • Organizing phone conferences to maintain continuous communication between branches, discuss current company matters with staff members, and adhere to uniform internal policies and procedures.
  • Creating multichannel communication with consumers to receive advice and communicate any information.
  • Automatic broadcasting of information concerning active promotions and events held by the company.
  • Arranging a distribution cluster, the ability to create a single reliable information space used by all company specialists with the help of telephony technology equipped with a CRM system or a line for exchanging company data.
  • Automatic notification of debtors about the amount of debt and its maturity date.
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IP PBX technology enables to easy record incoming calls for subsequent analysis, resolve disputable issues, improve consultant performance, speed up the customer service process.

The use of state-of-the-art automatic dialing technologies offers opportunities for attracting new customers. These management and administration tools help continuously monitor specialists’ performance.

Implementing Asterisk-based telephony technologies at financial institutions means:

  • Guaranteed optimization of expenses on telecommunications
  • Improved efficiency of specialist performance
  • Loyalty from existing and potential customers
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